Custom Jacksonville Pool Builders

From initial consultation to project completion, the custom pool-building process typically takes between 8 to 16 weeks. This timeline includes design, permitting, excavation, construction, and finishing. Weather conditions, site-specific factors, and permit approvals can all influence timing. Your project manager will keep you updated at every phase so you always know what to expect.

Every customer is assigned a dedicated project manager and has access to our digital project platform, which provides updates at the end of each construction phase and the beginning of the next. For non-urgent questions, we respond within 24 business hours. You can also reach out to your project manager directly at any time — communication is a priority from start to finish.

While we work hard to keep your project on schedule, unforeseen delays can sometimes happen. If they do, your project manager will inform you right away and work quickly to resolve the issue. We also offer a Lifetime Structural Warranty for added peace of mind, ensuring your investment is protected long after construction is complete.

We collaborate with licensed professionals who are carefully vetted for their expertise and craftsmanship. All work is overseen by your Anthony & Sylvan project manager to ensure it meets our rigorous quality standards. Whether it’s structural work, finish application, or tile installation, we use only trusted partners who share our commitment to excellence.

We believe in clear, upfront communication. Your contract will outline the full scope of work and the agreed price based on your selected design and features. If changes are needed after signing, such as optional upgrades or site-specific adjustments, we’ll discuss them with you first and provide written documentation before anything is added to the cost. There are no surprise charges — only fully informed decisions.

Transparency is key to every project. If a change or upgrade is suggested during construction  — whether due to a design enhancement or an unforeseen site condition — your project manager will explain the recommendation, provide pricing, and require your approval in writing before proceeding. This helps ensure you stay in control of your project and budget from start to finish.

If you decide to cancel your contract before construction has started, you may be eligible for a refund of a portion of your deposit. Refund amounts depend on where you are in the design and permitting process, as fees and administrative work may already be underway. Your local Jacksonville team will walk you through the details so you know what to expect.

Absolutely. We’re proud of our work and happy to connect you with past customers in Northeast Florida who have completed similar pool projects. You can also browse our online gallery and read verified reviews to see how we’ve helped others bring their backyard visions to life.

Getting started is simple — just contact us to schedule a free design consultation. During your visit, we’ll review your goals, assess your site, and provide a detailed quote. For a general pricing overview before your consultation, you can explore the cost of building a pool in Jacksonville by pool type and features.