IT Support Center Analyst - Doylestown, PA - Careers

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IT Support Center Analyst – Doylestown, PA

Essential Duties:

  • Support and maintain POS and water test systems and hardware for retail locations.
  • Maintain inventory databases.
  • Maintain and generate reports for the divisions. Analyze reports and make recommendations to the team.
  • Oversee and analyze flow of product between vendors and stores.
  • Maintain reports to review inventory and demand forecast as well as reports to validate all open purchase orders, layaways and inventory in transit in POS on a monthly basis.
  • Support for all retail locations telephone. LAN network and cellular devices.
  • Support TSI scheduling system use by service business.
  • General support for all A&S applications.

Qualifications:

  • Bachelors’ Degree in Information Technology required.
  • Two to four years working in a corporate environment supporting multiple user applications.
  • POS, Work Management, LAN/WAN, Credit Card processing, management reporting experience preferred.
  • General IT background, experience and interest in packaged application support and deployment. Windows 7 and 10, Microsoft Office, POS (any), CRM.
  • Customer Focused, User Support experience, working with retail or field service organization desired.
  • Experience in a mid-market organization – 200-500 users would be ideal. Construction, Retail and Service experience preferred
  • Must be available for on call weekend hours on a rotating shift basis.

Travel Required:
Yes. 0-20%

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