Customer Relations Coordinator - Jessup, MD Jobs - Inground Pools

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Customer Relations Coordinator – Jessup, MD

Essential Duties:

  • Performs normal daily warranty duties, including but not limited to heavy customer contact via phone and email; providing direction to customer on normal maintenance issues; daily scheduling and contact with sub-contractors, warranty stations and in-house staff.
  • Ensures the efficient, accurate and timely tracking of incoming warranty requests and follow-up. Reviews and updates daily / weekly reports.
  • Works with corporate staff on customer relations projects and research history.
  • Interacts with staff to define repair and inspection schedule. Maintain working relationship to promote quality of work and scheduling efficiency.
  • Assists in planning and coordinating warranty repairs based upon work flow, project circumstances and vendor availability.
  • Oversees/prepares monthly reports and analysis for management review.
  • Purchase Letters and Warranty Transfer documents.
  • Other projects and duties as assigned.
  • Follows Anthony & Sylvan Pool’s policies and procedures.

Qualifications:

  • Minimum of 3 years working in a customer service-related department.
  • Experience working in high-call volume environment.
  • Self-motivated, pro-active, result-oriented professional with an ability to work with minimum direction.
  • Strong oral and written communication skills.
  • Skilled in the ability to determine customer needs/requirements.
  • An approachable, engaging and effective listener.
  • Excellent phone skills.
  • Strong customer service mentality.
  • Ability to multi-task.
  • Positive “can-do” attitude.
  • Strong computer skills (Word, Excel and database applications).

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