A recent customer survey revealed high levels of confidence in expert Larry Stern. The customer was so impressed she wrote him directly thanking him for his diligence. The brief letter said:
Dear Larry:
Thanks for being our “go to” guy. Matt was here this afternoon and now our pool renovation project is indeed completed.
As mentioned earlier, we were most impressed by Anthony and Sylvan Pool’s management regarding labor discipline and customer support. We have several small maintenance project taking place this month and we wish that all our contractors had a Larry Stern for us to go to when we have any problems or sense certain uncertainties.
Larry, thank you and have a wonderful Memorial Weekend.
Sincerely,
Leon and Barbara S.