An unsolicited letter arrived on the desk of the A&S Renovation General Manager’s desk in the Northeast Region of the country today. General Manager, Bill Lee, prides himself on building the most professional staff in the pool renovation sector, so he wasn’t surprised by the contents of the letter at all. Customers Michael & Deb C. from Byrn Mawr, Pennsylvania write:
Thank you for your prompt reply to my question today. As usual, throughout this project, you have been responsive to our needs. I appreciate the daily updates and having information about who is coming each day and the agenda of the day.
Your communication has made this experience one of the best we have had in dealing with construction jobs of this type. The people who worked on this project have proven to be professional and polite and willing to address our questions. You are to be commended for the quality of your management.
Deb & Michael C.